We have proven customer service methodologies that enable us to respond to calls 24 hrs per day, 365 days a year, ensuring all parties are satisfied and that the patient receives their medications in a timely fashion. We can even private label our services so members and clinicians feel they are speaking directly with the payer. Features include:

   Pharmacy help desk - allowing 24 x7 assistance for pharmacist questions

   Member help desk - allowing 24 x7 assistance for pharmacy benefit questions

   Member portal - allowing patients to log on to HealthTrans site or private labeled website to find approved pharmacies, view formulary data and more

  Private labeling options - reinforcing payers' brand without having to support the investment of doing the work themselves

  Newsletters/communication services - extending information to members and providers

   Toll free 24x7 support - allowing for real time data and fulfillment

   Real-time information - ability to look at claim data as soon as claim is processed

   ID cards and member enrollment package - allowing payers to outsource card production without increased cost and resource invest